COVID-19 KEEPING YOU COVERED – Remote working environment now in effect

If you have been keeping across our updates, you will note that we have been maintaining a close eye on the developments around the Covid-19 pandemic.

The safety and wellbeing of our people, our valued clients and the broader community is our absolute priority and we are taking this responsibility very seriously.

To support our community and government efforts to contain the virus our leadership team have made the decision for our office to go to a remote working environment, this will take effect 26/03/2020.

We would like to reassure you that we envision very little disruption in our service capability as we move to a work from home model.

Our email addresses & mobile numbers are noted below, please feel free to contact us at any time. If by chance you reach a team members voicemail, please leave a message including your return number and you will receive a call back in a timely manner. Alternatively, please send an email.

Don’t forget we can also look to arrange ‘’virtual meetings’’ if feasible.

Just a reminder, if you find yourself in financial stress with insurance premiums due, or ongoing monthly payments untenable as result of the current situation, please contact us to discuss and we will work together to try and find a solution.

Nadine O’Hanlon
Business Manager
0436 413 331 or nadine@piranhainsurance.com.au

Elise Safstrom
Account Executive
0408 865 163 or elise@piranhainsurance.com.au

Astrid West
Account Executive
0419 656 682 or astrid@piranhainsurance.com.au

Ross Hudson
Senior Insurance Broker
0417 700 074 or ross@piranhainsurance.com.au

Tracey Cook
Senior Insurance Broker
0448 836 944 or tracey@piranhainsurance.com.au

Nathan Peirano
Real Deal Insurance Broker
Senior Account Executive
0418 457 745 or nathan@piranhainsurance.com.au

 

Thank you for all your on going support, I look forward to continuing to work with you within our new environment.

Kind Regards,

Heather Peirano
Principal
0418 794 466

management liabilty

PROTECTING YOUR BUSINESS – CORONAVIRUS (COVID-19) UPDATE

Important information for business clients

Like many businesses, I am sure you are concerned about the impact the Coronavirus (COVID-19) pandemic and related emergency measures will have on your business.

At Piranha Insurance Brokers we are closely monitoring the situation as it evolves. We understand that the cancellation of events, self-isolation requirements and restrictions on travel will have an immediate and prolonged impact on many of our businesses and clients.

Here’s what we are doing in response;

  1. We are continuing to work with our clients to respond in a timely manner to answer queries, claims and insurance cover requests.
  2. On March 11, the Insurance Council of Australia declared the situation an insurance catastrophe which means claims arising from COVID-19 will be processed with urgency.
  3. We will endeavour to provide you with insurance updates in a timely manner and urge you to contact us via email or phone if you have any questions.

Like many organisations, we are following government directives closely, limiting travel and client contact. Our staff have remote access and, in the event of an office closure, we will be able to continue business as usual.

We urge you to take similar precautions in your business and suggest you refer to the following government sources of information for updates and advice;

The Insurance Council of Australia has also recently provided some important information and updates for business cover clients that we would like to share with you;

Will business interruption insurance cover business costs resulting from Coronavirus?

Most BI policies typically cover disruption to a business as a result of physical damage to assets that the business relies upon.

Some BI policies respond to the closure of a business by an authority for a number of risks, including infectious disease, for example Legionnaires. In 2005/6 the global insurance industry began to introduce general exclusions for losses relating to quarantinable diseases.

Whilst some specific policies may differ, in Australia the majority of business policies are likely to contain exclusions relating to losses caused by any disease notifiable under the Quarantine Act or in some cases the Biosecurity Act.

A small number of businesses may have specialist cover, specifically written for them. Cover may be taken for disruptions to critical supplies from overseas, or a sudden drop-off in trade due to specific border closures. If you do not understand how your policy may respond to COVID-19 triggered losses, speak to your broker or your insurer for more information.

Will business travel insurance cover cancelled travel plans?

 

Where the government issues a ‘do not travel’ advice as a result of a pandemic, travel insurance may cover a traveller for trip cancellation costs, depending on when the policy was purchased and what general exclusions the policy contains relating to claims for pandemic or epidemic.

If an Australian who is already travelling falls ill as a result of a pandemic, their travel insurance may cover medical treatment overseas and a medical evacuation to Australia if covered by their policy. Many travel insurance policies do explicitly exclude any claims related to pandemics. Once a traveller returns to Australia, or if symptoms only present on home soil, the traveller is covered by Medicare.

Travel insurance policies purchased after COVID-19 became a known event are unlikely to cover travellers who are overseas or who are yet to travel for coronavirus-related expenses.

For more information about travel insurance please CLICK HERE

Please start following us on LinkedIn and Facebook as we continue to monitor and update our communication as the situation evolves and changes.

All correspondence will continue to be sent via email, published on our website and updated on our social media.

For further advice please contact your broker directly or call our office on 07 4927 8400.

IMPORTANT UPDATE – Your Travel Insurance & COVID 19

ARE YOU COVERED?
COVID-19 TRAVEL INSURANCE UPDATE

An important update for travel clients

The effects of the Novel Coronavirus (2019-nCoV) (Coronavirus) are escalating worldwide and the World Health Organisation (WHO) has recently declared the Coronavirus a pandemic. Many governments, including the Australian Government, have now introduced strict travel restrictions and travel advice.

We have had a number of queries regarding travel insurance cover following the outbreak of the virus.

There are several types of travel insurance policies in the Australian market and, like many classes of insurance, they vary considerably.

Does travel insurance cover Coronavirus?

Most travel insurance policies have exclusions for outbreaks of infectious diseases, pandemics, epidemics and/or known events that could lead to a claim.

Many policies will also have restrictions that can be triggered when the government enacts a ‘Do not travel’ warning for certain locations. Each travel insurer’s product is different.

Policies purchased prior to coronavirus (COVID-19) becoming a known event may cover travellers who are overseas for coronavirus-related expenses. This will depend on the travel insurance product purchased. Travel insurance policies purchased after COVID-19 became a known event are unlikely to cover travellers who are overseas or who are yet to travel for coronavirus-related expenses.

Coronavirus became a known event for most travel insurers between January 20-31, 2020. Insurers who have adopted known event status for COVID-19 have advice for policyholders on their websites.

Travellers whose plans have been disrupted should contact their travel agent, airline or accommodation provider to seek refunds or make alternative arrangements.

Clients who are still planning to travel are urged to contact IAGB so we can liaise with your Travel Insurer before travelling, or you may voluntarily assume the risk associated with contracting COVID-19.

The global situation continues to change regularly, DFAT and WHO continue to update their travel warnings for affected countries and specific regions within countries. Given the recent escalation, we encourage you to visit official sources for further information on COVID-19 and Advice Levels including;

•    Smart Traveller: https://www.smartraveller.gov.au/news-and-updates/novel-coronavirus-outbreak
•    World Health Organisation (WHO): https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Please start following us on LinkedIn and Facebook as we continue to monitor and update our communication as the situation evolves and changes.

All correspondence will continue to be sent via email, published on our website and updated on our social media.

For further advice please contact your broker directly or call our office on 07 4927 8400.