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Make a complaint

WHAT SHOULD I DO IF I HAVE A COMPLAINT?

  1. Contact us and tell us about your complaint. We will do our best to resolve it quickly.
  2. If your complaint is not satisfactorily resolved within seven (7) days, please contact us on (07) 49278400 or put your complaint in writing and send it to the address noted at the beginning of our FSG. We will try and resolve your complaint quickly and fairly.
  3. Insurance Aid General Brokers Partnership Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved to your satisfaction by us, you have the right to refer the matter to AFCA. AFCA can be contacted at:

Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001

Ph – 1800 931 678

Fax – 03 9613 6399

Email – info@afca.org.au

Website – www.afca.org.au

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Piranha Insurance Brokers

Phone 07 4927 8400
Fax 07 4922 2818
Free Call 1800 650 077

Mobile Phone Numbers

Heather J Peirano - 0418 79 44 66
Nathan L Peirano - 0418 457 745
Ross Hudson - 0417 700 074

Postal Address

Po Box 1251
Rockhampton Q 4700

Location

Piranha Chambers
168 Denison St
Rockhampton Q 4700

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Contact Us

Phone 07 4927 8400
Fax 07 4922 2818
Free Call 1800 650 077

Po Box 1251
Rockhampton Q 4700

Visit us

Piranha Chambers
168 Denison St
Rockhampton Q 4700

ABN 50 010 452 190
AFSL 230 917

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