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WHAT SHOULD I DO IF I HAVE A COMPLAINT?

Contact us (Piranha Insurance) and tell us about your complaint. We will try and resolve your complaint quickly and fairly.

If your complaint is not satisfactorily resolved within seven (7) days, please contact us in writing via email compliance@resilium.com.au or on (03) 9109 9939.

Resilium Insurance Broking Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). If your complaint cannot be resolved by us to your satisfaction, you have the right to refer the matter to AFCA.

AFCA can be contacted at:

Postal Address: Australian Financial Complaints Authority, GPO Box 3, Melbourne, VIC 3001

Ph – 1800 931 678    Fax – 03 9613 6399

Email – info@afca.org.au   Website – www.afca.org.au

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Piranha Insurance Brokers

Phone 07 4927 8400
Free Call 1800 650 077

Postal Address

Po Box 1251
Rockhampton Q 4700

Location

Piranha Chambers
168 Denison St
Rockhampton Q 4700

MEMBER OF

National Insurance Brokers Association
Council of Queensland Insurance Brokers

PART OF

CONTACT US

Phone 07 4927 8400
Free Call 1800 650 077

Po Box 1251
Rockhampton Q 4700

VISIT US

PIB Investments Pty Ltd t/a Piranha Insurance Brokers ABN 61 638 023 211 CAR 1281593 is an Authorised Representative of Resilium Insurance Broking Pty Ltd ABN 92 169 975 973 AFSL No 460382

We subscribe to and are bound by the Insurance Brokers Code of Practice, a full copy of which is available from the National Insurance Brokers Association (NIBA) website, www.niba.com.au.

General Disclaimer: The information on this website is to be regarded as general advice. Your personal objectives, needs and financial circumstances were not taken into account when preparing this website content. We recommend that you consider the suitability of this general advice, in respect of your objectives, financial situation and needs before acting on it. You should obtain and consider the relevant product disclosure

Online Disclaimer: This information does not take into account the objectives, financial situation or needs of any person. Before making a decision, you should consider whether it is appropriate in light of your particular objectives, financial situation or needs.

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